Terms Of Service
Last updated: 06/08/2026
These Terms of Service (the "Terms") govern your use of icedautomations.com (the "Site") and any services you buy from Iced Automations LLC, a Wyoming limited liability company ("Iced Automations," "we," "us" or "our"). By using the Site or purchasing our services, you ("you" or "Client") agree to these Terms. If you accept these Terms on behalf of a company, you confirm that you have authority to bind that company.
Signed agreements take priority. If you and Iced Automations have signed a separate written agreement covering our services, such as a services agreement or an order form signed by both parties, that agreement governs those services. If it conflicts with these Terms, the signed agreement controls.
1. Our Services
1.1 We provide:
Automation services: the design, build, integration and maintenance of business workflows using no-code platforms and custom code; and
Email infrastructure services: the provisioning and administration of mailboxes, domains, DNS and email-authentication records, and the connection of mailboxes to sending platforms.
1.2 The scope, deliverables, timelines and fees for each engagement are set out in a proposal, quote, invoice or order form that you accept (an "Order"). Delivery times are estimates unless the Order states otherwise.
1.3 Our services rely on third-party platforms, such as Microsoft, Google, automation platforms, CRMs and sending platforms. Your use of those platforms is subject to their own terms, which you agree to follow. We do not control third-party platforms and are not responsible for their outages, policy changes or decisions.
2. Fees and Payment
2.1 Advance payment. Fees are set out in the Order. Unless the Order states otherwise:
one-time projects are payable in full at the time of purchase; and
recurring services are billed in advance for each billing period, and charged automatically to your payment method on file through Stripe or another payment processor we designate.
Net payment terms apply only if we agree to them in writing.
2.2 Third-party costs. Licenses, domains, hosting and other third-party costs may be charged to you in advance. Once we have committed those costs to a provider, they cannot be cancelled or refunded, except to the extent the provider refunds or credits us.
2.3 Failed payments. If a payment fails, we will notify you. If the payment is not resolved, we may suspend the affected services beginning 24 hours after that notice. Suspension does not cancel the amounts you owe. Before we restore a suspended service, we may require payment in full and any reactivation fees charged by our providers.
2.4 Taxes. Fees do not include taxes. You are responsible for any applicable taxes, other than taxes on our income.
2.5 Billing disputes. If you believe a charge is wrong, please contact us before disputing it with your bank, so that we can resolve it quickly.
3. Our Fix Guarantee and Refunds
3.1 Fix guarantee for automations. If a one-time automation we deliver does not work as described in the Order, tell us within 30 days after delivery. We will fix it at no extra charge. If we cannot make it work as described within a reasonable time, we will refund the fee you paid for that automation.
3.2 Other refunds. Except as stated in Section 3.1:
fees for services already performed are not refundable;
recurring fees are not refundable for a billing period that has started; and
third-party costs are handled as described in Section 2.2.
4. Your Responsibilities
4.1 Cooperation. You will give us accurate information, the access we need and timely approvals. We are not responsible for delays caused by missing information, access or approvals.
4.2 Lawful use. You are responsible for your data and content, and for how you use our services. This includes compliance with all applicable laws, such as the CAN-SPAM Act and applicable privacy laws, and with the policies of the platforms you use.
4.3 Email campaigns. Where we provide email infrastructure services, you, and any agency you appoint, are solely responsible for:
recipient selection and list sourcing;
campaign content, claims and offers;
the lawful basis for your outreach; and
opt-out handling, suppression and complaints.
Our role is limited to the infrastructure.
4.4 Prohibited uses. You must not use our services to:
send unlawful, deceptive or misleading email, including email with false header information;
send phishing or malware;
email people who have opted out;
violate the acceptable-use policies of the platforms we provision for you;
infringe the rights of others; or
attempt to gain unauthorized access to any system.
4.5 Account security. You are responsible for keeping the credentials for your own accounts secure, and you must tell us promptly if you suspect unauthorized access.
5. No Guarantee of Results
Inbox placement, open rates, reply rates and other campaign results depend on factors outside our control, including decisions made by mailbox providers. Providers may filter, throttle or suspend accounts at their discretion. We do not guarantee any particular deliverability result or business outcome.
6. Suspension
We may suspend all or part of the services immediately where:
a platform provider requires it;
your use violates Section 4.4 or the law;
your use creates a security risk; or
a payment remains unresolved under Section 2.3.
We will notify you when practical and will restore the services once the issue is resolved.
7. Term and Termination
7.1 Recurring services continue until cancelled. Unless the Order sets a minimum term, either party may cancel on 30 days' written notice. Fees for the notice period, and any committed third-party costs, remain payable.
7.2 Termination for breach. Either party may terminate if the other materially breaches these Terms and does not cure the breach within 10 business days after written notice. We may terminate immediately for a violation of Section 4.4.
7.3 Effect of termination. On termination, you will pay all amounts due, and the handover provisions in Section 8 apply.
8. Ownership, Handover and Transfers
8.1 Your materials. You own your data and content. You grant us permission to use them only to provide the services.
8.2 Deliverables. Once you have paid in full, you own the client-specific deliverables we create for you, such as your custom workflows, configurations and documentation. We keep ownership of our pre-existing tools, templates, code libraries, methods and know-how. To the extent any of these are built into your deliverables, we grant you a non-exclusive, perpetual license to use them for your internal business purposes.
8.3 Email infrastructure handover. When the services end and all amounts due have been paid, we will transfer the client-specific assets identified in your Order. These may include:
your client-specific domains, moved to a registrar account controlled by their confirmed owner;
your client-specific sending-platform workspace; and
your DNS documentation and your mailbox and domain inventories.
Registrar fees, transfer locks, waiting periods and identity checks may apply. Our own provider, reseller, registrar and shared-infrastructure accounts are not transferable. Credentials that are not dedicated to a transferred asset will be revoked or rotated.
8.4 Access during the service. While the services are active, we keep the access we need to provide, monitor and repair them.
9. Confidentiality
Each party will protect the other party's non-public business, technical and financial information, and will use it only to perform under these Terms. These obligations do not apply to information that is or becomes public through no fault of the receiving party, that the receiving party already lawfully had, or that it independently developed. Either party may disclose information where the law requires it. These obligations continue for three years after the services end, and indefinitely for trade secrets and credentials.
10. Data Protection
10.1 Our Privacy Policy explains how we handle personal information. When we process personal information on your behalf, we will:
use it only to provide the services and as you instruct;
not sell it;
protect it with reasonable security safeguards;
notify you without undue delay of a security incident affecting it; and
delete it at the end of the engagement.
10.2 Unless otherwise agreed, data in our active systems is deleted within 30 days after the handover is complete, and backup copies expire within 90 days.
10.3 Data in systems we control is stored in the United States. Our personnel, including personnel in India, may access it remotely to provide the services.
10.4 We will not use your data to train AI models. We will not give AI tools access to your systems, credentials or confidential data unless your Order or your instructions call for it.
11. Warranty and Disclaimer
We will perform the services in a professional and workmanlike manner. If we breach this warranty, your remedy is for us to re-perform the affected services or, for one-time automations, the remedy in Section 3.1. EXCEPT AS STATED IN THESE TERMS, THE SITE AND SERVICES ARE PROVIDED "AS IS," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
12. Limitation of Liability
12.1 Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of the possibility.
12.2 Our total liability arising out of or relating to these Terms or the services will not exceed the fees you paid us for the services giving rise to the claim during the 12 months before the claim arose.
12.3 These limits do not apply to your payment obligations, to your obligations under Section 13, or to liability that cannot be limited by law.
13. Indemnity
You will defend and indemnify Iced Automations against third-party claims, and the resulting losses, costs and reasonable attorneys' fees, arising from:
your data, content, recipient lists or campaigns;
your violation of law or of Section 4.4; or
services performed at your direction.
14. Use of the Site
The content of the Site belongs to Iced Automations and is provided for general information. You must not copy the Site for commercial purposes, interfere with its operation, or attempt to access it in an unauthorized way. Statistics and results described on the Site, such as hours saved, reflect past client experience and are not a promise of specific results. Links to third-party websites are provided for convenience, and we are not responsible for their content.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules. Before starting any legal proceeding, each party will try in good faith to resolve the dispute through discussion for at least 30 days. Any legal proceeding must be brought in the state or federal courts located in Wyoming, and both parties consent to the jurisdiction of those courts.
16. General
16.1 Independent contractors. We are an independent contractor. Nothing in these Terms creates a partnership, joint venture or employment relationship.
16.2 Personnel and providers. We may use our personnel, including individual contractors, and our service providers to perform the services. We remain responsible for their performance.
16.3 Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, including third-party platform outages and policy changes. This does not apply to payment obligations.
16.4 Notices. We may send notices to the email address you give us. You may send notices to hello@icedautomations.com.
16.5 Changes to these Terms. We may update these Terms by posting a new version on this page. For active recurring services, a material change takes effect 30 days after we notify you by email.
16.6 Entire agreement. These Terms, together with your Order and our Privacy Policy, are the entire agreement between us about their subject matter. This is subject to any signed agreement described at the top of these Terms.
16.7 Other terms. If any provision is found unenforceable, the rest of these Terms remain in effect. A failure to enforce a provision is not a waiver of it. Sections 2, 3, 8 through 13, 15 and 16 survive the end of the services. You may not assign these Terms without our written consent.
17. Contact Us
Iced Automations LLC
30 N Gould St Ste R
Sheridan, WY 82801-6317
United States
Email: hello@icedautomations.com